📌 Frequently Asked Questions (FAQ)

🔋 Products & Compatibility

Q1: What products do you offer?
We provide high-quality LiFePO4 energy storage systems, including 5kWh–1000kWh solutions for residential and commercial use, as well as inverters and solar panels.

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Q2: Are your batteries compatible with European inverters?
Yes. Our systems are compatible with leading inverter brands such as Deye, Growatt, Victron, and more.

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Q3: Do your products have EU certifications?
Yes. Our products comply with EU standards and come with certifications such as CE, IEC62619, and other required documents for European import.

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🚚 EU Stock & Delivery

Q4: Do you have stock in Europe?
Yes. We have ready stock in EU warehouses, ensuring fast delivery and no import delays.

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Q5: How long does delivery take?
Delivery usually takes 3–7 working days within Europe, depending on your location.

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Q6: Are there any additional taxes or duties?
No. Orders shipped from our EU warehouse are tax-inclusive, with no extra import duties.

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💼 Business & Partnership

Q7: Do you support distributors or partners?
Yes. We are actively looking for distributors, installers, and long-term partners in Europe and the Middle East.

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Q8: Can I get wholesale pricing?
Yes. We offer competitive wholesale pricing based on order quantity. Please contact us for a customized quote.

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Q9: Can you support OEM or branding?
Yes. OEM and private label services are available for bulk orders.

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🔧 Warranty & Support

Q10: What warranty do you provide?
We offer up to 10 years warranty for our energy storage systems.

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Q11: Do you provide technical support?
Yes. We provide full technical support, including installation guidance and after-sales service.

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💳 Orders & Payment

Q12: How can I place an order?
You can contact us directly via WhatsApp, email, or submit an inquiry through our website.

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Q13: What payment methods do you accept?
We support multiple payment methods, including bank transfer (T/T) and other secure payment options.

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📞 Contact

Q14: How can I contact you?
You can reach us via:

• Anthony  
  Support | HanboEnergy 

  EU Warehouse | Energy Storage Supplier 
  LiFePO4 Battery Systems | Solar | Inverters 

  Support@hanboenergy.com 
  WhatsApp/Mobile : +86 195 4028 1570
  www.hanboenergy.com

We usually respond within 24 hours.