Our Promise to Our Valued Customers
At HanboEnergy, we are committed to being your trusted energy storage partner by providing high-quality products, competitive prices, professional service, and a convenient shopping experience.
If you are not completely satisfied with your purchase, we are here to assist you with an exchange, return, or repair service.
If you receive a product from us that does not meet your expectations, please contact our Customer Service team via email:
Email: info@hanboenergy.com
Returns
◆ Customers may request a refund within 7 days after receiving the products, provided that:
- The package has not been opened;
- The products have not been used;
- There is no man-made damage or misuse.
Customers are responsible for the return shipping costs.
Our return policy is valid for 7 days from the date of delivery. If more than 7 days have passed since you received the product, unfortunately, we cannot offer a refund or exchange.
Returns for Exchange
We only replace products if they are defective, damaged, or have quality issues within 7 days after delivery.
If you need to exchange your product for the same item, please contact us at:
Email: info@hanboenergy.com
Our team will be happy to assist you.
Before returning any product, please contact us by email to obtain the correct return address.
Email: info@hanboenergy.com
We Cannot Provide Refunds in the Following Situations
Refunds cannot be issued if:
- The product is sent to the wrong return address (including returning directly to the original shipping address without prior communication).
- The customer chooses a return method with cash on delivery (COD).
Refunds
◆ Once your returned product has been received and inspected, we will send you an email confirming receipt of the returned item.
We will then notify you whether your refund request has been approved or rejected.
If approved, your refund will be processed and automatically returned to your original payment method within 7 business days.
Return Shipping Costs
Customers are responsible for all return shipping costs.
Shipping fees are non-refundable. If a refund is approved, the return shipping cost will be deducted from the refund amount.
For exchanges, we will ship the replacement product after receiving and inspecting the returned item.
The exchange delivery time may vary depending on your location.
For products valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
HanboEnergy cannot issue refunds for returned products that we do not receive.
Sale Items
Only regularly priced products are eligible for refunds.
Unfortunately, discounted or promotional sale items cannot be refunded.
Late or Missing Refunds
If you have not received your refund yet:
- Please check your bank account again.
- Contact your credit card company, as processing times may vary.
- Contact your bank, as refunds may require additional processing time.
If you have completed these steps and still have not received your refund, please contact us:
Email: info@hanboenergy.com